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Runners United Returns and Exchanges


We want you to be completely satisfied with your purchase from Runners United. We will gladly provide a full refund of the original purchase price of any item that meets the criteria for a return.

You have a full 30 days to return or exchange any items purchased online that do not meet your needs. Simply return qualifying items to us within 30 days of receiving your order for a refund or exchange.

Once we receive the item(s) we will either ship you the exchanged item or issue a refund of the original purchase price of your item(s). The refund will be applied to the method of payment you used at the time of ordering. Original shipping costs will not be refunded.

General Merchandise

All products being returned/exchanged must be in new condition and include any retail packaging, tags, manuals, or any other included items to qualify for a refund or exchange. Product packaging, tags, manuals must be intact and in sellable-as-new condition. Below are some specific restrictions and guidelines for a few of the larger product groups.


You are welcome to try out shoes on clean indoor surfaces or a treadmill to get a feel for them in use. Shoes must be in new condition with no wear evident on the soles, interior and uppers. To qualify for return or exchange, the original box must accompany shoes and any packaging included.


All clothing items must be in new condition, unwashed, complete with any original hang tags attached. For sanitary reasons, men and women’s underwear bottoms are not returnable.


For health and safety reasons, food items including Gels, Bars, Drinks and Supplements cannot be returned.


Please contact our Customer Care department to process your return or exchange. 

Email: customerservice@runnersunited.com

Phone: 1-877-599-7288

Runners United Sports Ltd.
#206 – 2470 Tuscany Drive
West Kelowna, B.C.

We thank you for your business!