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Privacy Policy

Runners United Privacy Policy

Your Privacy Matters To Us

Runners United Sports Ltd. is committed to respecting your privacy through the protection of your Personal Information.


Use of this website in any manner constitutes acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use this website. We reserve the right, at our sole discretion, to change this Privacy Policy at any time by posting a revised version on our website. Changes will be effective immediately for new users and 30 days following the posting for existing customers. Your continued use of this website 30 days following such posting means you accept those changes.

Information about the personal information that is collected

When you visit the runnersunited.com website or use any of the Runners United Services, we collect Personal Information sent to us by your computer or other web access device. Using third-party analytics tools such as Google Analytics, the information sent to us will include data on the pages you access, your computer IP address, device identifiers, the type of operating system you’re using, your location, mobile network information, standard web log data and other information. Web log data includes the browser type you’re using and traffic to and from our site.

In addition, if you open a Runners United account or use Runners United Services, we may collect the following types of information:

  • Contact information, such as your name, address, phone, email, account type, and other similar information.
  • Financial Information, such as the bank account numbers and/or credit card numbers that you may use to pay for Runners United Services.
  • We may also receive information about you from third parties, such as identity verification services.

We also collect information from or about you in other ways, such as through contact with our customer service department and results if you respond to a survey.

We do not consider Personal Information to include information that is anonymous or that we have made anonymous so that it cannot be used to identify an individual customer and does not contain other information that provides uniquely identifying characteristics (“Anonymous Information”).

Cookies and Other Tracking Technologies

When you access our website or use Runners United Services, we (including companies we work with) may place small data files on your computer or other devices. These data files may be cookies, pixel tags, "Flash cookies," or other local storage provided by your browser or associated applications ("Cookies"). We use these technologies to: recognize you as a customer; customize Runners United Services, content, and advertising to better suit your needs; measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety.

We use both session and persistent Cookies. Session Cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent Cookies remain on your device until you erase them or they expire.

We encode our Cookies so that we can interpret the information stored in them. You are free to decline our Cookies if your browser or browser add-on permits, but doing so may interfere with your use of our website. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Cookies.

You may encounter Runners United Cookies on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a Cookie placed by the web page or application. Likewise, these third parties may place their own Cookies that are not subject to our control and the Runners United Privacy Policy does not cover their use.


The security of your Personal Information is very important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. Examples of this are SSL encryption during the checkout process that provides business identity authentication, strong 256-bit encryption, 2048-bit root.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. If you have any questions about security on the Runners United Websites, you can contact us via email.

We always welcome your questions and feedback. For privacy-related issues, please contact us at:

Runners United Sports Ltd.
#206 – 2470 Tuscany Drive
West Kelowna, B.C. V4T-2V8
Canada Phone: 1.877.599.7288
Email: customerservice@runnersunited.com